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Introduction
API Reference: Introduction
Welcome & Overview
Welcome to the AnswerPal API Reference!
AnswerPal provides a comprehensive, RESTful API that allows you to automate, extend, and integrate every aspect of your customer service, support, and communications workflows. Whether you’re building custom integrations, automating ticket handling, or connecting AnswerPal with your CRM, ERP, or other tools, our API gives you secure, flexible, and scalable access to all platform features.
Capabilities & Use Cases
With the AnswerPal API, you can:
- Automate the creation, updating, and resolution of support tickets.
- Integrate with channels like email, chat, phone, and WhatsApp.
- Manage customers, end users, actions, documents, and more.
- Build custom workflows triggered by events and hooks.
- Retrieve and update data in real time for seamless customer experiences.
- Extend AnswerPal with your own business logic, data sources, and AI models.
The API is designed for developers, technical integrators, and IT teams who want to create powerful automations or connect AnswerPal with other business systems.
Capabilities & Use Cases
RESTful JSON API
Standard HTTP methods and JSON payloads for easy integration.
Secure Authentication
Supports Basic and Bearer (JWT) authentication for all endpoints.
Real-Time Automation
Trigger workflows and actions instantly with webhooks and events.
Extensible & Flexible
Map custom fields, connect to external APIs, and tailor workflows to your needs.
API Architecture/Call Flow
Table of Contents
AnswerPal: AI-powered customer service solutions to elevate your support and communication effortlessly.
Quick Links
Contact
For all support, sales, and partnership inquiries, email us at info@answerpal.eu