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FAQ
Frequently Asked Questions: How AnswerPal Works
Have questions about how AnswerPal automates your customer service? Find answers to the most common questions about identification, security, escalation, channels, and more. If you don’t see your question here, contact our support team for help.
General & Multi-Channel
AnswerPal uses unique identifiers like your email, phone number, or chat to ensure all your interactions are linked—no matter which channel you use.
All your communications are stored in unified tickets, ensuring agents have your history at hand and you don’t have to repeat yourself.
If the AI is unsure or you’re dissatisfied, your request is automatically escalated to a human agent for further assistance.
Security & Privacy
Yes, AnswerPal follows strict security and privacy standards. Only authorized staff can access your data, and all access is logged for your protection.
All data is processed securely, with strict adherence to privacy and security standards.
Escalation & Human Involvement
Yes. If you request escalation or if the AI cannot resolve your issue, your ticket is seamlessly transferred to a human agent with full context.
Channel-Specific
Yes. AnswerPal unifies all channels—email, chat, phone, and WhatsApp—so your support is seamless and context-aware across every communication type.
By converting the web page’s HTML into an image and combining it with background data, the chatbot understands the page’s context, features, and layout.
Absolutely. AnswerPal’s AI Chatbot can communicate in any language, providing global support.
Integration & Customization
Yes. AnswerPal supports integration with leading platforms like Salesforce, Microsoft 365, Slack, REST API, and more.
Troubleshooting & Feedback
If negative feedback is detected, the system can escalate your issue or trigger a follow-up from a human agent.
Additional
Every message—via email, chat, phone, or WhatsApp—is checked for spam (if email), the topic is detected, then prioritized actions are executed. If needed, the system escalates to a human with all context.
Yes. AnswerPal can fetch documents or data from your CRM, ERP, or Document Management System based on the detected topic or customer question.
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AnswerPal: AI-powered customer service solutions to elevate your support and communication effortlessly.
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Contact
For all support, sales, and partnership inquiries, email us at info@answerpal.eu