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SMS automation
Communicate and answer questions via SMS with AI
Let customers and employees ask questions by SMS and automatically provide a clear, context-aware answer in their own language. AnswerPal processes incoming and outgoing messages in one ticket and can also send targeted messages, confirmations, reminders and automatic notifications.
How SMS works as a full communication channel
Just like with email and WhatsApp, AnswerPal understands the content of each message, identifies the topic and uses available customer and business information to answer the question. The conversation remains linked to one ticket and can be followed up by an employee whenever necessary.
Answer questions automatically
Understand incoming SMS messages and immediately provide a relevant answer based on your instructions and data.
Two-way conversations
Process follow-up questions and answers within the same SMS conversation.
All context in one ticket
Keep messages, topic and follow-up together so AI and employees always share the same context.
Multilingual communication
Recognize the sender’s language and respond naturally in that same language.
Automatic notifications
Notify the right employee by SMS as soon as a configured topic or event requires it.
Answer questions just like by email or WhatsApp
A customer or employee sends a message to the connected SMS number. AnswerPal recognizes the sender where possible, analyzes the question and uses your instructions, documents and linked data to answer directly by SMS. If essential information is still missing, AnswerPal can ask a targeted follow-up question. When human follow-up is required, the ticket contains the complete context.
Send messages and follow up conversations
An employee can create a new ticket, select the SMS channel and send a message to a mobile number in international format. Incoming messages and replies are processed within the SMS conversation. This allows your team to answer questions, send confirmations or reminders and manage further communication centrally, just like with email or WhatsApp.
Automatic SMS notifications through actions
With a Send Notification Message action, you link a mobile number and message to a topic. Once the configured conditions are met, AnswerPal sends the notification automatically. For example, after a driver explicitly confirms an urgent report, a fleet manager can immediately receive an SMS about a breakdown, defect or accident.
Discover SMS customer service in AnswerPal
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AnswerPal: AI-powered customer service solutions to elevate your support and communication effortlessly.
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For all support, sales, and partnership inquiries, email us at info@answerpal.eu
AnswerPal
Bisschoppenhoflaan 380
2100 Antwerp
Belgium
+32.36416685
BE 0862.692.858